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Bonkers Birthdys

Terms and Conditions

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Bonkers Birthday Cards relationship with you in relation to this website www.bonkersbirthdays.co.uk. The term 'Bonkers Birthday Cards', 'Bonkers Birthdays', 'Bonkers' or 'www.bonkersbirthdays.co.uk' or 'us' or 'we' refers to the owners of this web-site. The term 'you' refers to the user or viewer of our website

Customer Ordering

To order goods on our website, you must be at least 18 years of age. All orders placed on our website will be acknowledged electronically by e-mail

Whilst every efforts is made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur 'Bonkers Birthday Cards' cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods

Delivery and Returns

'Bonkers Birthdays' returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us before sending any item back

Exchange

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, sealed packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer

If the cellobag is removed from the product – the warranty becomes void

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery as 'Bonkers Birthday Cards' will not be held responsible for items lost or damaged in transit

All shipping back to'Bonkers Birthday Cards' is paid for by the customer. We are unable to refund you postal fees

Goods found to be tampered with by the customer will not be replaced but returned at the customers expense

If you are returning items for exchange please be aware that a second charge may apply

Non-Returnable

For reasons of hygiene and public health, refunds/exchanges are not available for used ......... (this does not apply to faulty goods – faulty products will be exchanged like for like). Discounted or our end of line products can only be returned for refunds of replacements will be made

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in a good condition. If you do not receive your products ordered or in the unlikely event that the product arrives damaged or faulty, please contact us immediately. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card

Delivery Service

We try to make the delivery process as simple as possible and our able to send your order either to your home or to your place of work

Delivery times are calculated in working days Monday to Friday. Royal Mail aim to deliver within 2-3 working days but sometimes during busy periods please allow 4 full working days before contacting us. We will attempt to email you if we become aware of an unexpected delay

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site. For more detailed information on our Privacy Policy

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed.'Bonkers Birthday Cards' uses industry standard practises to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you

We will use the information you provide only for the following purposes. To send you newsletters and details of offers and promotions in which we believe you will be interested. To improve the content design and layout of the website. To understand the interest and buying behaviour of our registered users To perform other such general marketing and promotional focused on our products and activities

Conditions Of Use

Bonkers Birthday Cards 'ays' and its affiliates provide their services to you subject to the following conditions. If you visit our shop at 'Bonkers Birthday Cards' you accept these conditions. Please read them carefully, 'Bonkers Birthday Cards' controls and operates this site from within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands

Copyrights

All content included on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by 'Bonkers Birthday Cards' and associates and are protected by international copyright laws. Please do not take our images without consent of 'Bonkers Birthday Cards'

Licensee and Site Access

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of 'Bonkers Birthday Cards'

Product Descriptions

'Bonkers Birthday Cards' and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free

From time to time there may be information on 'Bonkers Birthday Cards' that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability

We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you

Prices

Prices and availability of items are subject to change without notice the prices advertised on this site

Please review our Privacy Policy posted on this site. These policies also govern your visit to www.bonkersbirthdays.co.uk

Contacting us

If you have any questions concerning or for general enquires please use our contact form or telephone: 01273 571929


Trade and Wholesale Terms and Conditions

Additional Terms and Condition for Trade and Wholesale customers

Minimum Orders

The minimum value of a single Sales Order is £100. If the order value is less than £100 then there is a £6.00 postage and shipping charged for the UK while international orders will be quoted for seperately

Availability

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods

If you are ordering goods that are out of stock we will dispatch them as soon as they are received from our printer at no additional cost 

Returns

We must be informed of goods with manufacturing faults withinh 72 hours of delivery and these will be replaced or fully refunded and must be sent back in the original packaging and condition